Returns must be made within 30 days from the date of delivery. Returned product must be in original packaging and in the same condition as it was received. Buyer is responsible for method and cost of return to Everlights. Everlights will pick up local returns for a standard fee of $25 which will be deducted from the total credit amount. A Purchase Order number or invoice number must be provided when a return is requested. A deduction may be made from credits issued to cover any cost of shipping/handling back to manufacturer, cancellation fees, and/or restocking fees. A credit will be issued once the return is received, inspected, and approved --please allow 30 days for the receipt and processing of returned merchandise. Custom and made-to-order material is non-cancellable and non-returnable. Returns may also be subject to original manufacturer’s terms and conditions, which may override the Everlights policies listed here.
Unfortunately, damage can occur during shipping. To ensure we address any damages that occur in a timely fashion, we ask that you inspect all items thoroughly once they arrive so any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 48 hours of receipt of the item(s). We will then work with the respective manufacturer to arrange a prompt replacement of the item(s). We will also request that you provide photos of any damaged product, along with photos of the product packaging. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but occasionally defects do occur. Defects must be reported within 14 days of receiving your order so we can work promptly with our manufacturers to remedy the situation for you.
Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.
Everlights and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Everlights, damages resulting from use of or reliance on the information present, even if Everlights or its suppliers have been advised of the possibility of such damages.
Buyer agrees that any credit balance(s) issued by Everlights will be available to Buyer account for no longer than one (1) year from its issuance. IF BUYER HAS NOT APPLIED FOR OR REQUESTED THE CREDIT WITHIN ONE (1) YEAR, ANY REMAINING CREDIT BALANCE(S) WILL BE SUBJECT TO CANCELLATION, AND EVERLIGHTS SHALL HAVE NO FURTHER LIABILITY.
WBE / DBE / WOSB
SBE / CMS / SWaM Certified
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